Highlands at Faxon Woods

Resident experiences at this property are sharply divided. Long-term residents and those who interacted with earlier management teams report positive experiences with responsive maintenance, organized community events, and attentive staff. However, more recent reviews highlight significant concerns: communication delays and unresponsiveness from the leasing office, maintenance requests taking weeks or marked complete without work performed, inconsistent common area cleanliness (trash rooms, hallways, elevators), package theft and security issues, and noise complaints that management reportedly dismisses. Several residents note a decline in service quality and community engagement compared to prior years.

Management responsiveness and communication are inconsistent, with some residents praising attentive staff while others report difficulty reaching the office, unanswered calls, and delayed responses to maintenance requests and billing inquiries. Positive experiences highlight professional, helpful leasing and maintenance teams, though recent reviews indicate staffing challenges and communication gaps. Maintenance quality varies—some residents report prompt service while others describe work orders marked complete without completion and recurring issues left unresolved. Community engagement through organized events is appreciated when active, though cleanliness and security concerns, including package theft and building access issues, have been noted.

The property offers valued amenities including a shuttle to transit, gym, package room, and in-unit laundry, with some residents reporting responsive maintenance. However, recurring concerns center on shared-space cleanliness—particularly hallways, elevators, trash rooms, and garages—along with inconsistent maintenance responsiveness, elevator reliability issues, and package security. Management communication and consistency have declined over time, and some amenities like common-area recreation spaces experience access restrictions or underutilization.

Residents report significant building maintenance and cleanliness challenges, with recurring issues including elevator downtime, dirty common areas (hallways, trash rooms, elevators), and inconsistent upkeep. Management communication and maintenance responsiveness have been inconsistent, with some work orders delayed or marked complete without completion. A smaller number of residents report positive experiences with staff responsiveness and building condition.

The property benefits from a convenient location near shopping, parks, and schools, with a complimentary shuttle service to Quincy Center Station that residents consistently praise for commuting. Nearby amenities including Walmart, grocery stores, and Asian markets are within walking distance. However, some residents report inconsistent shuttle reliability and occasional issues with shared space cleanliness, though these appear to reflect resident behavior rather than property maintenance.

Maintenance responsiveness is inconsistent, with some residents reporting quick professional service while others describe extended delays requiring multiple follow-ups for repairs. Common issues include slow elevator repairs, recurring appliance problems, and work orders marked complete without completion. Management turnover has coincided with perceived declines in maintenance coordination and building upkeep over time.