Heights at

Resident experiences at this property are sharply divided. Early positive reviews praised spacious units, river views, walkable location, and responsive management, but a majority of recent reviews report persistent maintenance issues, unmet amenity promises, and slow response times. Common complaints include recurring trash chute clogs, noise disturbances, fire alarm malfunctions, pest infestations, shower drainage problems, and delayed service requests, alongside the delayed or incomplete delivery of advertised rooftop bar and restaurant amenities.

Management responsiveness is a significant concern, with multiple residents reporting slow response times to maintenance requests and communication issues. Common operational problems include frequent fire alarm activations, pest infestations on balconies, clogged trash chutes, and delayed completion of promised amenities. One resident reported positive leasing staff communication during the application process, though this represents a minority experience among selected reviews.

The property offers convenient walkable access to downtown shops, cafes, and restaurants, with nearby grocery stores and retail options a short drive away in Plaistow. However, some residents report ongoing maintenance and amenity completion issues that have affected their experience, including fire alarm frequency, pest concerns in certain units, and delays on promised common areas.

Residents report persistent building maintenance issues including frequent fire alarm activations, clogged trash chutes, and slow response times from maintenance staff. Common complaints include water drainage problems in bathrooms, noise disturbances from neighboring units, pest infestations on balconies and entryways, and uncleaned exterior windows. Promised amenities including a rooftop bar and first-floor restaurant remain incomplete.

Amenities and shared spaces present mixed experiences. One resident praised first-class amenities including a well-equipped basement gym, convenient location, and anticipated rooftop and restaurant additions. However, two residents reported significant maintenance issues: recurring trash chute clogs every weekend limiting disposal access, pest infestations on balconies and common areas, and delayed service requests. Promised rooftop bar and restaurant remain incomplete despite initial timelines.

Residents report significant maintenance challenges including slow response times and extended delays in completing repairs, sometimes taking days or weeks. Common issues include plumbing problems (shower flooding), pest infestations (spiders and wasps on balconies and entryways), fire alarm malfunctions occurring multiple times weekly, and clogged trash chutes. Follow-up communication from residents appears necessary to ensure work orders are addressed.