Flats on First

Flats on First offers modern apartments in a prime Kendall Square location with responsive management and well-maintained facilities. The majority of residents praise the staff professionalism, cleanliness, and community atmosphere. However, a small number of residents report significant concerns about sound insulation between units, building maintenance responsiveness, package handling systems, and pricing relative to amenities offered.

Management and leasing staff are consistently praised for professionalism, responsiveness, and friendliness, with particular recognition for their helpfulness during tours, move-in, and ongoing resident support. The office team communicates clearly and handles requests promptly, though a small number of residents reported isolated issues with responsiveness to maintenance requests and package management. Overall, staff engagement and community-building efforts are a significant strength of the property.

The property benefits from an excellent location in Kendall Square with convenient walkable access to transit (Red and Green lines), shopping, dining, parks, and the Charles River within 5-10 minutes. Nearby amenities include a shopping mall across the street, coffee shops, restaurants, and the Lechmere and Kendall stations. Most residents praise the neighborhood as safe, quiet, and well-connected, though one review noted package handling issues and building service responsiveness concerns.

Residents consistently praise the building's amenities, including a well-maintained gym, rooftop terrace with grill, in-unit washer/dryer, and organized package room system. Common areas are kept clean and facilities are responsive to maintenance requests. However, some residents note the gym is small relative to rent price, and package lockers have experienced downtime; a few also report sound insulation concerns between floors.

The building features modern finishes and well-maintained common areas, with responsive maintenance and management staff frequently praised. However, sound insulation between floors is a significant and recurring concern, with residents reporting audible footsteps, water sounds, and HVAC noise. Some residents also report issues with package handling and building services responsiveness.

Maintenance and staff responsiveness receive strong praise in most reviews, with residents noting quick response times and friendly, helpful service from maintenance and management teams. However, one resident reported significant issues with after-hours maintenance responsiveness, including a delayed lockout resolution, and ongoing problems with package handling and storage infrastructure. Modern appliances and well-maintained common areas are consistently noted as strengths.