Village At

The Village at Brookline offers a well-maintained property in a convenient location with generally responsive maintenance and friendly staff. Most residents report positive experiences with service and amenities, though some have experienced delays in maintenance response times and leasing processes. A minority of residents have raised concerns about communication consistency, application fee handling, and maintenance follow-through on complex requests.

Management responsiveness is inconsistent, with some residents reporting prompt, helpful staff while others experienced significant delays in lease processing, maintenance requests, and communication follow-up. Leasing and maintenance teams receive praise for going above and beyond, though service response times can extend a week or longer. Communication gaps and accountability issues have been noted, particularly around maintenance requests and billing matters.

The property benefits from a strong location with convenient transit access, including a green line and bus stop within a 2-minute walk, plus restaurants, markets, and hospitals within 15 minutes on foot. This accessibility is particularly valuable for residents without personal vehicles. However, residents note that maintenance response times can be slow, sometimes taking nearly a week to complete service orders.

Maintenance staff are generally professional and capable at completing repairs, though response times are inconsistent and can extend from several days to a week or longer. Most residents report positive interactions with the maintenance team, but communication gaps and follow-through on work orders remain concerns, particularly for complex issues affecting multiple areas.

Amenities at this property include a gym with updated equipment, security cameras throughout the community, and upgraded mailboxes. A pool was previously available but has been removed under current management. Package delivery has experienced issues with the secure package locker system, as carriers sometimes refuse to use it, resulting in missing packages.

Residents report significant noise transmission between units, with sound and odors traveling through walls and ventilation systems. Building maintenance and upkeep concerns have been noted, including carpet condition and odor issues. The property has experienced changes in amenities and management over time.