Troy Boston Apartments

Troy Boston offers a prime South End location with excellent amenities including a pool, gym, yoga studio, and rooftop deck. Residents consistently praise the responsive and professional maintenance team and leasing staff for quick issue resolution and friendly service. However, some residents report concerns about rent increases upon renewal, utility costs, and occasional unit maintenance issues, with a small number citing management responsiveness inconsistencies.

Management and leasing staff are consistently praised for responsiveness, professionalism, and going above and beyond to assist residents with move-ins, lease renewals, and maintenance coordination. The maintenance team is noted for quick response times and efficient issue resolution. However, some residents report concerns about rent increase practices and lease renewal communication processes, with a few noting significant year-over-year rent hikes and pricing inconsistencies between renewal offers and new tenant rates.

Maintenance service at this property is consistently praised for rapid response times, professional work quality, and friendly staff demeanor. Residents report work orders completed within hours to one day, with appliance repairs, HVAC issues, and plumbing handled efficiently. One resident noted delayed appliance repairs and recurring HVAC breakdowns over a two-year period, though maintenance staff professionalism was acknowledged even in that negative review.

The property offers a comprehensive amenity package including a pool, gym, yoga studio, rooftop lounges, and ground-floor café that residents consistently praise. Maintenance responsiveness and staff friendliness are frequently highlighted as strengths, though some residents report inconsistent property upkeep in certain areas and note that the gym is relatively compact. Package security in the mailroom has been a recurring concern among residents, and one review flagged unexpectedly high utility costs.

Residents consistently praise the maintenance team's responsiveness and professionalism, with most reporting quick issue resolution. Management and leasing staff receive mixed feedback—some residents highlight exceptional service and accessibility, while others report inconsistent responsiveness and communication gaps. Building condition and finishes are generally well-regarded, though some units experience recurring appliance issues (refrigerator, washer/dryer, oven, air conditioning), and traffic noise from the nearby highway is a documented concern for certain units.

The property benefits from an excellent South End location with convenient walkability to transit (Red, Orange, Silver lines), dining, retail (Whole Foods, CVS, Tatte), and major neighborhoods. Most residents praise proximity to downtown, SeaPort, and the airport. However, some units face highway noise from I-93 and MassPike proximity, which can be a notable drawback for noise-sensitive residents.