Marquee at

Marquee at Andover offers modern apartments with responsive maintenance and engaged staff, particularly praised for leasing office support and community events. However, significant concerns persist regarding security (parking lot theft, inadequate lighting), noise from neighbors, responsiveness to administrative matters (security deposits, lease inquiries), and maintenance of common areas. The property has experienced notable service inconsistency since recent management changes.

Management responsiveness is a key dividing point among residents. Positive reviews consistently praise office staff for being helpful, friendly, and responsive to tenant needs, with particular recognition for timely maintenance service. However, negative reviews frequently cite unresponsiveness to emails and calls, delayed security deposit returns, and missed leasing appointments, with some residents reporting communication issues persisting over months. The property has experienced a notable shift in service quality following management changes, with several long-term residents noting deterioration in follow-through on commitments and billing communication.

Residents consistently praise the property's amenities, including the pool, fitness center, and dog park, along with responsive maintenance and clean common areas. However, recent reviews highlight significant concerns about parking lot security, inadequate lighting, package theft, and restricted building access that contradict lease terms. Management responsiveness and maintenance capacity appear to have declined under current ownership, with some residents noting deterioration compared to previous management.

Maintenance staff consistently receive praise for rapid response times, typically within 24 hours, and professional, knowledgeable service. Most residents report efficient problem resolution and courteous interactions with maintenance personnel. One recent review notes staffing constraints and concerns about temporary fixes for recurring issues like elevator breakdowns, though this represents a minority perspective among the selected reviews.

The property offers a quiet, suburban location with convenient access to shopping and highway proximity, making it suitable for those seeking a peaceful residential setting. Residents appreciate the well-maintained grounds and green space for dog walking. However, experiences vary significantly: some residents report responsive maintenance and office staff, while others cite concerns about noise from neighbors, maintenance responsiveness delays, and package room security issues. Location convenience is a consistent strength, though amenity value and pricing are viewed as inconsistent across resident tenure.

Building quality concerns dominate resident feedback, with noise insulation between units being the most frequently cited issue, particularly regarding footsteps and activity from upper floors affecting sleep quality. Multiple residents reported physical building deficiencies including drafty windows, water leakage incidents, and frequent breakdowns of common area components like exterior doors. While one positive review noted well-maintained grounds and responsive maintenance, the preponderance of recent feedback indicates ongoing concerns about building condition and upkeep.