Marquee at

Marquee at Andover receives highly polarized reviews reflecting significant operational changes. The majority of residents praise the spacious units, amenities (pool, gym, dog park), and responsive maintenance and office staff. However, a substantial minority report serious concerns including inadequate parking lot security with repeated vehicle thefts, unresponsive management regarding security deposits and lease inquiries, noise complaints from neighboring units, and maintenance issues like drafty windows and elevator failures. Recent reviews indicate management responsiveness has improved, though security and communication gaps persist.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness with resident requests. Maintenance teams are frequently praised for prompt service and efficiency in addressing work orders. However, some residents report communication gaps, delayed responses to emails and calls, and issues with security deposit returns and lease-related follow-up, particularly following management transitions.

The property offers well-maintained amenities including a gym, pool, package room, and parking, with responsive maintenance staff and generally clean common areas. Most residents appreciate the convenience of in-building amenities and prompt service responses. However, recent concerns include outdoor furniture needing updates, parking lot security issues including vehicle break-ins and inadequate lighting, and inconsistent access to building entrances for residents on the same lease.

Maintenance staff consistently receive high praise for responsiveness, professionalism, and efficiency, with most residents reporting service requests addressed within 24 hours or less. The maintenance team is noted as knowledgeable and courteous across HVAC, plumbing, and appliance repairs. One recent review noted staffing constraints affecting repair quality and follow-through on recurring issues like elevator maintenance and package room security.

The property offers a strong suburban location with convenient access to highways (I-93, I-495), nearby shopping, and green spaces for walking. Residents consistently praise free parking, proximity to commuter rail and work areas, and the single-building layout that keeps amenities accessible without leaving the property. Location is cited as a major draw, though some note limited walkable dining and nightlife options nearby.

The building condition receives mixed feedback, with most residents praising maintenance responsiveness and overall upkeep, though some report concerns about noise insulation between units, drafty windows, and water damage history. Common area cleanliness and wear-and-tear issues are occasionally noted, but maintenance staff typically address repair requests promptly. Elevator functionality has been reported as problematic by some residents.