Heights at

The Heights at Hammond receives overwhelmingly positive feedback, with 79% of reviews rating the property favorably. Residents consistently praise the responsive maintenance team, friendly and helpful office staff, well-maintained grounds, and diverse amenities including pool, gym, and dog park. However, a notable minority of reviews raise concerns about move-out deposit handling, inconsistent trash service, gate security issues, and pest management in common areas.

Management and office staff receive consistently positive feedback for responsiveness, friendliness, and helpfulness with resident inquiries and maintenance requests. However, a significant concern emerges around move-out billing practices, with multiple residents reporting unexpected charges sent to debt collection without prior notification or communication attempts. Rent increases and fee policies are also cited as pain points by some residents.

The Heights offers well-maintained amenities including a clean pool, 24/7 gym, dog park, and clubhouse with complimentary coffee. Maintenance and staff responsiveness are generally praised, though some residents report inconsistent trash valet service, occasional gate access issues, and maintenance delays. Common concerns include dog waste in shared areas, limited clubhouse hours, and noise from landscaping and pool activities during peak times.

Maintenance at this property receives consistently positive feedback, with residents reporting quick response times to work orders and friendly, professional staff. Common maintenance services include HVAC repairs, appliance fixes, light replacements, and routine air filter changes completed within one to two business days. One resident reported incomplete repairs where issues persisted after being marked as fixed, representing an isolated concern among the predominantly positive feedback.

The property offers a convenient location close to amenities and services, with generally responsive management and maintenance. Parking is readily available with valet trash service. However, residents report inconsistent trash collection, enforcement of community policies, and occasional communication gaps between management and residents.

Residents report generally well-maintained common areas, including regularly cleaned pools and amenities, with responsive maintenance service for unit repairs. Noise levels vary by unit location, particularly near the pool area during peak hours and from landscaping activities. Key concerns include inconsistent trash valet service, pet waste management in common areas, and move-out fee practices that some residents dispute.