Preston Oaks

The property receives overwhelmingly positive feedback, with 94% of reviews rating it favorably. Residents consistently praise the leasing office staff for professionalism, friendliness, and responsiveness, as well as improvements in maintenance responsiveness and property upkeep over the past year. However, a small number of residents report serious concerns including pest issues, water service disruptions, maintenance delays, and deposit-related disputes that warrant attention.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and welcoming service during leasing and ongoing interactions. Most residents report quick maintenance response times and effective communication through multiple channels. However, a small number of residents experienced significant issues with water service reliability, billing accuracy on move-out charges, and inconsistent staff responsiveness in handling complaints.

Maintenance responsiveness has improved significantly, with most residents reporting timely work order completion and attentive staff. The maintenance team is actively updating and repairing appliances across units. One resident reported substantial maintenance and condition issues including peeling paint, caulking problems, and appliance failures, indicating inconsistent execution across units.

Residents consistently praise the property's location for its proximity to stores, jobs, and businesses in the Preston Highway area. The neighborhood is described as safe and quiet with convenient access to nearby amenities and services. The location offers good convenience for daily errands and commuting needs.

Residents report significant concerns with building maintenance and condition, including pest issues, water temperature inconsistencies, and ceiling damage that management has not addressed. Multiple maintenance deficiencies are noted, such as peeling paint, wall cracks, and appliance functionality problems. Water service interruptions have occurred frequently, and overall cleanliness and upkeep standards appear below expectations.

This property received one negative review citing multiple maintenance and condition concerns, including pest issues, aging appliances, and deferred upkeep in unit finishes such as peeling paint, wall cracks, and caulking problems. The reviewer reported inconsistent hot water service and noted that turnover preparation appeared incomplete. With only one review focused on this topic among 106 total reviews, these observations represent a single resident's experience rather than a widespread pattern.