Crescent Centre Apartments & Townhomes

Crescent Center Apartments presents a stark divide in resident experiences. While leasing staff consistently receive praise for professionalism and friendliness, long-term residents report significant ongoing issues with property maintenance, cleanliness, pest control, and security. Common complaints include roach infestations, broken elevators, non-functional washers/dryers, parking garage access problems, and inadequate housekeeping. Management communication and responsiveness to maintenance requests are frequently cited as poor, though some residents report improved service under newer management. Fees—particularly the $100/month parking charge—are viewed as high relative to service quality.

Management responsiveness is inconsistent, with residents reporting significant delays in communication via email and phone, requiring in-person office visits to resolve issues. Billing discrepancies, late fees, and deposit handling have been sources of frustration, though some residents praise individual staff members for professionalism and helpfulness. Maintenance work order completion times vary widely, and residents report ongoing issues with common areas, amenities, and facility upkeep. Leasing staff receive mixed feedback, with some tours and initial interactions rated highly while pre-lease communication responsiveness has been problematic.

Residents report significant maintenance and cleanliness issues across shared spaces, including frequently non-functional elevators, broken laundry equipment, and inadequate housekeeping in common areas. Parking garage security concerns, package theft, and pest problems are recurring complaints. However, some residents praise the property's amenities, layout, and staff professionalism during leasing.

Residents report significant building maintenance and cleanliness concerns, with recurring issues including dirty elevators, non-functional washers and dryers, pest infestations, and delayed maintenance responses. Common complaints include elevator outages, unpleasant odors in shared spaces, and inadequate upkeep of common areas like laundry facilities and hallways. While some recent tours noted clean conditions, long-term residents describe a pattern of declining property maintenance and unresolved repair requests.

Maintenance service quality is inconsistent, with significant delays in work order completion and follow-up being the most common complaint. While some residents report responsive and efficient maintenance teams, others describe extended wait times for repairs—including HVAC, plumbing, appliances, and door issues—with work orders marked complete but never physically addressed. Common facility maintenance concerns include non-functional elevators, broken washers and dryers, and inadequate cleaning of common areas.

The property offers a convenient downtown location with proximity to entertainment venues, shops, and workplaces, making it attractive for those seeking urban accessibility. Positive reviews highlight the walkable neighborhood and city views, though some residents report maintenance response delays and common area upkeep concerns that impact the overall living experience.