Westborough Arms

Westborough Arms offers spacious units in a quiet, safe community with responsive staff and maintenance, though recent management changes have introduced concerns about rising rents, additional fees, and inconsistent property upkeep. Most residents praise the friendly atmosphere and quick maintenance response, but some report unresolved maintenance issues, communication gaps, and significant cost increases. The property features amenities like a saltwater pool and community events, though pool availability and building condition issues have been noted.

Management and office staff receive consistently positive feedback for friendliness, responsiveness, and communication. However, residents report concerns about frequent management and staffing turnover, rising rents with added fees, and inconsistent office availability. Maintenance response times vary significantly, with some requests resolved quickly while others experience substantial delays.

Maintenance response times are generally quick, with most residents reporting issues resolved within 1-2 days through the maintenance request app or phone. Staff are described as knowledgeable and responsive. However, some residents report recurring issues that receive temporary fixes rather than permanent solutions, and occasional delays in emergency response. Maintenance staffing levels and consistency have been noted as concerns by some long-term residents.

Residents consistently praise the property's location for its quiet setting combined with convenient access to shopping, restaurants, and major transit routes. The area offers walkability to nearby amenities and schools, with quick highway access enabling 15-minute commutes to most destinations. Parking is described as plentiful and accessible, contributing to the overall convenience of the location.

Residents appreciate the saltwater pool as a key amenity with quality features including a kiddy pool, lounge seating, and lighting for evening use. However, pool availability is inconsistent, with frequent unannounced closures that limit resident access during peak times like weekends. The property maintains on-site security and demonstrates responsive maintenance service, with ongoing improvements to common areas and units.

Building quality experiences vary significantly. One resident reports a generally well-maintained community with responsive maintenance, though notes a recurring roof leak that receives prompt but temporary fixes rather than permanent resolution. Another visitor observed poor hallway cleanliness, worn carpeting, and scuffed walls during a tour.