The National

The National offers a modern, well-maintained downtown location with extensive amenities, responsive staff, and strong community engagement that resonates with most residents. Common strengths include the gym, pool, event programming, and convenient walkability to downtown attractions. Noise from adjacent construction, thin walls, and occasional maintenance delays are noted concerns, and some residents report pricing feels high relative to unit size.

Management and staff receive consistently positive feedback for responsiveness, friendliness, and helpfulness, with particular praise for leasing and front desk teams. Residents report good communication during the application and move-in process, and staff frequently organize community events. However, isolated concerns include maintenance request follow-through delays, administrative errors (such as incorrect mailbox keys), and inconsistent service recovery when issues occur.

The National offers extensive amenities including a well-maintained gym, sauna, yoga studio, golf simulator, pool, and multiple lounge areas that residents consistently praise. Common spaces and shared areas are generally clean, and staff are noted as friendly and responsive. Package security and building soundproofing are areas where some residents have experienced issues, and noise from adjacent construction and thin walls has been noted by a few residents.

The National offers an excellent downtown location within walking distance of restaurants, breweries, and Old Town, with accessible parking and convenient access to nearby amenities. Residents consistently praise the modern building design, well-maintained gym and rooftop spaces with city views, and responsive staff. One mixed review noted ongoing external construction noise and package security concerns, while another flagged potential noise from the event space on the 2nd floor.

The building maintains clean common spaces with attentive maintenance and well-maintained amenities including a gym, outdoor decks, and security systems. Noise is a recurring concern, with residents reporting thin walls and floors that transmit everyday sounds, early-morning construction noise from adjacent demolition work, and loud gate mechanisms. Most residents appreciate the location and amenities, though some note the building's sound insulation could be improved.

Maintenance responsiveness and follow-through present significant concerns. Work orders for appliance repairs experience extended delays, with incomplete service visits and missed commitments reported. Communication gaps between residents and maintenance staff contribute to unresolved issues, and rent adjustments for loss of services have not been provided during extended outages.