The Club at Cherry Hills Apartments

The Club at Cherry Hills receives overwhelmingly positive feedback, with 84% of reviews rating the property favorably. Residents consistently praise the leasing office staff for their responsiveness, professionalism, and genuine care throughout the application and move-in process. Maintenance is frequently highlighted as quick and reliable, with staff addressing requests within 24 hours. While the property itself is described as clean, well-maintained, and offering good amenities, a small number of residents report concerns about unit condition upon move-in, noise from neighboring units, and occasional communication gaps regarding fees and policies.

Management and office staff receive predominantly positive feedback, with many residents praising responsiveness, friendliness, and helpfulness during leasing and ongoing interactions. However, a notable minority report communication failures around billing and fees, with some residents receiving eviction notices without prior notification of outstanding charges. Maintenance response times are generally praised as quick and efficient, though a few residents experienced delays with non-emergency repairs.

Maintenance response times are consistently fast, with most work orders addressed within 24 hours and emergency issues handled promptly. The maintenance team is generally professional, friendly, and thorough in repairs ranging from plumbing to appliances. However, some residents report that non-emergency requests can take several weeks, and occasional concerns exist about repair quality and follow-through on recurring issues.

The property benefits from a quiet, convenient neighborhood with nearby amenities and restaurants, and residents appreciate the accessible location relative to price. Most residents report positive experiences with responsive maintenance and helpful office staff. One resident reported significant maintenance delays during winter heating emergencies and concerns about unit condition and parking logistics, though this represents a minority experience among the selected reviews.

Residents report mixed experiences with building quality. Positive reviews highlight clean move-in conditions, prompt maintenance response, and well-maintained grounds. However, concerns include noise transmission between units, appliance issues (dishwasher odor, stove misalignment), heating system delays, and carpet condition. Maintenance responsiveness varies, with some requests taking months to resolve.

Residents highlight well-maintained grounds and functional amenities including a gym, dog park with agility equipment, pool, volleyball court, and playground. Package management via Amazon locker is noted positively. Maintenance requests are reported as handled promptly, and the property is described as pet-friendly with good upkeep of common areas including walking trails.