The Highlands

The Highlands offers spacious apartments with attractive amenities including a gym, pools, and dog park in a convenient location near major highways. Maintenance response is generally strong and responsive, though experiences vary significantly. However, persistent issues with non-functioning security gates, inconsistent office communication, pest control challenges, and move-in/move-out processes have created frustration for many residents. Recent management changes have produced mixed results, with some residents reporting improved service while others cite ongoing operational and maintenance concerns.

Management responsiveness and communication are significant concerns, with many residents reporting difficulty reaching the office by phone or email, delayed responses to maintenance requests, and inconsistent follow-up on lease and billing matters. The maintenance team is consistently praised for professionalism and timeliness. Office staff turnover has coincided with service declines, and several residents report billing discrepancies, unexpected fees, and non-functioning security gates despite repeated promises of repair.

Maintenance response is generally prompt and reliable, with most residents reporting same-day or next-day service for repairs including HVAC, plumbing, and appliances. However, some residents report delayed responses to work orders and incomplete follow-up on non-emergency repairs. Recurring concerns include unresolved infrastructure issues like broken security gates and pest control delays, which fall outside routine maintenance scope.

Residents consistently praise the property's amenities, including multiple pools, a spacious gym, dog park, and movie theater, along with convenient parking and pet-friendly policies. However, recurring maintenance and operational issues—particularly broken security gates, delayed laundry repairs, and inconsistent package handling—have created frustration. Communication and responsiveness from management have been cited as significant concerns, with some residents reporting difficulty reaching staff and unresolved maintenance requests.

The property offers a convenient location with easy highway access to the Kansas City area and proximity to downtown, making it suitable for commuters. Residents consistently praise the maintenance team's responsiveness and the quiet, friendly neighborhood atmosphere. However, parking availability is a concern for some residents, particularly those in multi-car households, and gated security features are reported as unreliable.

Building quality concerns center on move-in readiness, cleanliness standards, and maintenance responsiveness. Multiple residents report units arriving unclean with visible damage, mold, stains, and pest issues. While some residents praise maintenance staff for prompt service, others describe delayed or missed work orders and unresolved problems including water damage, flooring issues, and pest infestations. Common complaints also include noise transmission between units and deteriorating finishes such as peeling fixtures and worn carpeting.