Highlands Lodge

Highlands Lodge offers a well-maintained property in a desirable location with responsive maintenance and friendly staff, though residents report inconsistent office communication, recurring issues with third-party services like Fetch package delivery, and concerns about rising fees. The community features attractive amenities including walking trails, a pool, and fitness center, with most maintenance requests handled promptly, but some residents experience delays on complex repairs and difficulty reaching management by phone or email.

Management responsiveness is inconsistent, with many residents reporting difficulty reaching staff by phone or email and needing to visit the office in person to resolve issues. Staff turnover is frequent, creating continuity challenges. However, maintenance staff consistently receive praise for quick response times and professional service. Communication gaps around billing, package delivery systems, and maintenance delays are recurring concerns.

Maintenance response times are generally quick, with staff frequently praised for professionalism and efficiency in addressing repair requests. However, some residents report significant delays on complex issues requiring corporate approval, particularly HVAC repairs, and communication gaps during extended maintenance timelines. Office responsiveness to maintenance-related inquiries has become inconsistent, with some residents experiencing difficulty reaching staff to schedule or follow up on work orders.

Amenities at this property include a saltwater pool, fitness center, walking trails, and smart-home technology (Dwelo app), which residents consistently praise. Package delivery via Fetch service and valet trash collection are recurring pain points, with residents reporting delivery errors, inconsistent service, and communication gaps. Parking availability and enforcement are concerns, with some reserved spots frequently taken and premium parking fees introduced. Maintenance response times are generally strong, though common-area upkeep—including hallway vacuuming, trash area management, and equipment maintenance—shows inconsistency.

Building quality experiences vary significantly across the property. Positive reviews highlight well-maintained grounds, clean common areas, responsive maintenance staff, and solid apartment construction. However, negative reviews frequently cite elevator outages lasting months, insufficient hallway and common area cleaning, thin walls allowing noise transfer, drafty windows and doors, deteriorating finishes, and pest issues. Management responsiveness to maintenance requests is inconsistent, with some residents reporting quick resolution while others describe communication gaps.

The property offers a strong location in Overland Park with convenient access to Highway 435, shopping, dining, parks, and walking trails. Residents consistently praise proximity to amenities and the natural setting. However, parking availability and costs are recurring concerns, with some residents reporting difficulty finding spots and high garage fees. Trash collection service has been inconsistent for some residents.