Brougham Estates II

Resident experiences at this property are sharply divided. Positive reviews consistently praise responsive office staff, spacious units, and a quiet community environment, with several residents renewing leases. However, negative reviews frequently cite unresolved maintenance issues—particularly non-functional air conditioning and heating units—water billing concerns, mold and property condition problems, and inconsistent communication from management. The property appears to have experienced a decline following a change in ownership around 2020.

Management responsiveness is inconsistent across the property. Positive reviews highlight friendly, helpful office staff and transparent communication systems, with several residents renewing leases. However, negative reviews frequently cite unresponsive leasing offices, delayed callback responses to maintenance and billing inquiries, and difficulty reaching staff by phone or email.

Maintenance response times are significantly delayed, with residents reporting work orders unresolved for months, particularly for critical systems like HVAC and plumbing. Common unaddressed issues include non-functional air conditioning units, heating failures during winter, appliance malfunctions, and water damage. While a small number of residents report responsive maintenance staff, the majority experience poor communication, inconsistent follow-through, and prolonged periods without essential services.

The property is located in a peaceful, quiet neighborhood with a close-knit community atmosphere. Residents appreciate the green surroundings and on-site security presence. Management offers online payment and transparent work order tracking systems.

Residents report significant building maintenance concerns, including structural deterioration, mold presence, and recurring lighting failures. Communication and responsiveness from management are cited as problematic, with reports of unanswered calls and unaddressed maintenance requests.