Stellhorn Pointe Apartments

Resident experiences at this property are mixed, with strong satisfaction from some residents but significant concerns about communication and maintenance responsiveness from others. The most consistent issue reported is difficulty reaching management by phone or email, with complaints of unreturned calls and voicemails lasting days or weeks. When maintenance issues do occur—such as HVAC or appliance failures—repair timelines have been reported as extended, creating hardship for households.

Management responsiveness is a significant concern, with residents reporting difficulty reaching staff by phone and delayed returns of calls. Communication about lease terms, particularly regarding utilities, appears incomplete during the leasing process. Maintenance requests experience extended delays, and deposit return practices have been disputed by residents.

Residents report significant delays in maintenance response and repair completion, with extended wait times for critical systems like HVAC and appliances. Communication challenges were noted, including difficulty reaching management and receiving callbacks on maintenance requests. One resident experienced multiple concurrent repair issues—including a non-functional air conditioning unit during hot weather and a stove that remained unrepaired for an extended period—creating hardship for the household.