Chestnut Hills Apartments

Residents report significant challenges with management responsiveness and maintenance follow-through. Communication barriers are a primary concern, with multiple residents describing unresponded requests through phone, email, and in-person visits. While one resident noted a positive environment, maintenance issues—including appliance repairs and heating—have reportedly gone unaddressed for extended periods, creating uncertainty around lease renewals and occupancy.

Residents report significant delays in lease renewal communication and maintenance response times. Multiple reports indicate unaddressed maintenance issues, including heating concerns during winter months, and limited responsiveness from leasing and maintenance staff to tenant inquiries and requests.

Residents report significant delays in maintenance response and repair completion, with appliance repairs pending for extended periods and heating issues during winter months. Communication from maintenance and leasing staff is reported as unresponsive to work order requests and lease renewal inquiries, creating uncertainty for residents.