The Highlands Apartments

The Highlands Apartments delivers a strong overall resident experience, with 91% positive reviews highlighting responsive maintenance, friendly and helpful staff, and well-maintained grounds. Most residents praise quick issue resolution, professional leasing consultants, and a clean, quiet community. Concerns raised by a small minority include noise from neighboring units, rent increases, snow removal adequacy, and isolated communication or fee disputes.

Management and office staff are consistently praised for friendliness, professionalism, and responsiveness to resident needs. Maintenance staff are noted for prompt and efficient problem resolution, often completing repairs within hours. The property has undergone recent staff improvements, with current management creating a welcoming environment. A small number of residents reported negative interactions with staff, though these appear to be isolated incidents.

Maintenance staff consistently receive praise for prompt response times, efficient problem-solving, and professional service across repair requests including HVAC, plumbing, and appliances. The majority of residents report issues resolved quickly—often within minutes to an hour—with staff described as knowledgeable and helpful. Two isolated concerns mention extended resolution timelines for furnace repair and appliance condition issues, but these represent a small minority among overwhelmingly positive feedback.

Amenities and shared spaces receive mixed feedback. Positive reviews highlight well-maintained grounds, a clean pool area, and ongoing property upgrades. However, one review raises concerns about lawn maintenance, snow removal, and the condition of appliances visible from common areas.

Residents report strong noise insulation with thick walls that effectively minimize neighbor sounds. Maintenance response is generally prompt, with requests typically addressed within a day. However, one review noted concerns about appliance condition and external grounds upkeep, including lawn maintenance and visible equipment storage near common areas.

Residents appreciate the property's location balance, noting it offers convenient access to nearby stores and restaurants while maintaining a secluded, quiet atmosphere away from busy streets. The grounds are well-maintained with natural features like trees and ponds that contribute to a calm living environment.