ReNew Edwardsville Collection

The Social Edwardsville receives overwhelmingly positive feedback, with 83% of reviews rating the property favorably. Residents consistently praise the leasing and tour experience, property amenities, and staff responsiveness. However, a notable minority report concerns about move-in unit cleanliness, maintenance response times, noise management, parking lot security, and fee transparency—issues that warrant attention despite the property's strong overall reputation.

Management responsiveness is inconsistent, with positive experiences during leasing and tours contrasting with delayed issue resolution and move-out billing disputes. Office staff are frequently praised as friendly and helpful, though higher-level management and maintenance coordination receive criticism for slow response times and unresolved maintenance requests. Communication gaps occur around parking policies, lease terms, and move-out fees, which residents report as unexpected or unclear.

The Social offers a strong range of amenities including a pool, fitness center, tanning bed, and office space with technology resources, along with regular community events. Most residents appreciate the amenities and staff responsiveness, though some have reported concerns with move-in cleanliness, maintenance request response times, and common area upkeep such as stairwell snow clearing.

Maintenance response times are generally quick and staff are described as respectful and knowledgeable, with positive feedback on repair completion. However, some residents report delayed responses to HVAC issues and incomplete follow-up on repairs, including instances where appliances required re-repair after initial service. Move-out charges and damage assessments have been a point of contention for some residents.

Residents report significant concerns with building cleanliness and maintenance responsiveness. Move-in units frequently arrive uncleaned with visible dirt, mold, and pests, requiring residents to recleaning. Maintenance requests are processed slowly, with management reportedly unresponsive to follow-ups and issues taking weeks to resolve.

The property offers convenient location benefits for students, with proximity to campus, dining, and grocery options. One resident highlighted the location as a key advantage alongside well-maintained units. However, another resident's experience was mixed, with concerns about management responsiveness to issues, though some matters were eventually resolved.