ReNew Des Plaines North

ReNew Des Plaines offers spacious apartments in a safe, well-maintained community with responsive maintenance service and friendly office staff. However, residents report significant concerns about rising rental costs, high utility bills, and inconsistent communication from management. Pest issues and delayed repairs have been documented in some units, and fee structures lack transparency.

Management responsiveness is mixed, with maintenance staff frequently praised for quick repairs and professionalism, while office communication and billing practices generate consistent concerns. Residents report inconsistent office availability, lack of advance notice for building work, and unexpected or unclear charges. Staff friendliness is noted as a strength, though some residents cite communication gaps and difficulty reaching management by phone.

Maintenance service is generally responsive and efficient, with most requests completed within 24 hours. The maintenance team receives consistent praise for professionalism, friendliness, and quick problem resolution across appliance, HVAC, and plumbing repairs. However, one significant concern involves limited after-hours emergency maintenance availability, which created a hardship during a heating failure in extreme cold weather when the resident could not accommodate daytime-only service windows.

Residents consistently praise the property's amenities, including the pool, gym, and laundry facilities (recently upgraded to phone-based payment). Maintenance response times are generally fast, with most requests completed within 24 hours. However, some residents report concerns about pest control, package security, communication gaps regarding maintenance notifications, and occasional office accessibility issues.

Residents report significant building quality concerns, particularly pest infestations (cockroaches, mice, rats) and plumbing issues that management has struggled to resolve. Noise transmission between units is common due to thin walls, and finishes show wear with peeling paint and aging fixtures. While maintenance response times vary, some residents praise upkeep efforts like regular painting and carpet replacement, though others cite delayed or incomplete repairs.

The property benefits from a convenient location near transit, stores, and amenities, with generally responsive maintenance and helpful staff. Parking is available but enforcement practices have generated concerns. Utility billing transparency and cost structure are recurring pain points for residents.