Moment

Moment offers a prime Streeterville location with modern apartments, extensive amenities, and generally responsive staff, though residents report significant challenges with noise control, recent infrastructure failures (elevator outages), aggressive rent increases, and inconsistent management responsiveness post-lease signing. The leasing experience is typically positive, but long-term residents cite concerns about maintenance responsiveness, sound insulation, and the building's handling of service disruptions.

Management and leasing staff receive consistent praise for responsiveness, friendliness, and helpfulness during the application and move-in process. However, post-lease responsiveness varies significantly, with some residents reporting unresponsive management regarding noise complaints, maintenance delays, and infrastructure issues. Rent increase practices and handling of building emergencies (elevator outages, fire damage) have generated substantial dissatisfaction, with residents noting lack of communication and compensation during extended service disruptions.

Moment offers extensive amenities including a rooftop pool, hot tub, gym, sauna, steam room, and multiple lounges that residents frequently praise. Staff responsiveness varies significantly—front desk and maintenance teams are consistently noted as helpful and friendly, though management communication and crisis response have drawn criticism. Recent elevator outages lasting months created safety and accessibility concerns with minimal resident compensation. Common maintenance issues include slow repairs on shared equipment, laundry appliance limitations, and inconsistent upkeep of pet areas.

Building quality experiences are mixed, with significant infrastructure challenges dominating recent feedback. Elevator outages lasting months following a fire incident have created safety and accessibility concerns, while noise insulation remains a persistent complaint with thin walls between units. Amenities and common areas are generally well-maintained and praised, though some appliances and fixtures require attention. Staff responsiveness to maintenance requests varies, with front desk and maintenance teams receiving consistent praise while management communication during crises has been criticized.

The location is consistently praised as excellent, with convenient access to Lake Michigan, Michigan Avenue, and nearby amenities in downtown Chicago/Streeterville. However, residents report significant operational challenges including prolonged elevator outages following a fire incident, parking logistics difficulties, and noise transmission between units. While front desk and maintenance staff receive positive feedback, management responsiveness to resident concerns and maintenance issue resolution times vary considerably.

Maintenance response times are inconsistent, with some residents reporting excellent service and unit upkeep, while others experienced months-long delays on repairs including amenity equipment and critical building systems. A significant elevator outage following a sprinkler incident lasted several months with extended repair timelines and no resident compensation, creating accessibility and safety concerns. Appliance repairs are generally handled, though some residents report recurring issues with specific units.