The Lofts At Ten Mile

The Lofts at Ten Mile receives mixed reviews reflecting a property with strong maintenance and leasing staff but significant challenges in management, facility upkeep, and communication. Residents consistently praise maintenance technicians and leasing staff for professionalism and responsiveness, yet frequently report issues with common area cleanliness, parking enforcement practices, amenity maintenance, and difficulty reaching management. Recurring concerns include high fees, unresponsive communication, and inconsistent enforcement of policies.

Management responsiveness and communication are significant pain points, with many residents reporting difficulty reaching staff, unresponsive billing departments, and delayed issue resolution. However, individual staff members—particularly in leasing and community support roles—receive consistent praise for going above and beyond. Billing disputes, parking permit enforcement, and maintenance response times are recurring frustrations, though maintenance staff themselves are generally viewed favorably. The property has experienced a notable decline in common area cleanliness and amenity upkeep over time.

Maintenance response is generally timely and professional, with technicians frequently praised for efficiency, friendliness, and thoroughness during repairs and inspections. However, some residents report unresolved issues including prolonged water leaks, non-functional locks, and delayed snow removal that create safety and accessibility concerns. Communication gaps appear to contribute to follow-through problems on certain work orders.

Residents report significant concerns about common-area maintenance, including dirty hallways, elevators, and entryways, as well as inconsistent upkeep of amenities like the pool and hot tub. Parking lot snow removal and security enforcement are frequent pain points, with reports of inadequate de-icing, booting of vehicles in paid spots, and difficulty obtaining guest parking passes. While some residents praise the gym, pool access, and amenity variety, others note that amenities are frequently broken or closed without notice, and maintenance issues persist despite work orders. Staff responsiveness and communication about amenity closures and maintenance timelines are cited as ongoing challenges.

Residents report significant concerns with building cleanliness and maintenance responsiveness. Common issues include dirty common areas (hallways, elevators, entryways), poor noise insulation between units, and delayed repairs to critical systems like doors and locks. Snow removal and parking lot maintenance are also cited as inadequate, creating safety concerns.

Residents report the property's location offers good proximity to nearby amenities and developing areas. However, reviews highlight significant concerns about parking logistics, including boot placement and availability of parking passes, as well as maintenance responsiveness issues. Noise levels and common area cleanliness are inconsistently reported, with some residents experiencing disturbances while others describe a quiet community.