Crown Pointe Apartments

Resident experiences at this property are mixed, with strong positive feedback on apartment condition, layout, and maintenance responsiveness when issues are addressed, but significant concerns about management communication, security deposit practices, and recurring maintenance issues like plumbing problems. Positive reviews highlight quiet, well-maintained grounds and responsive maintenance teams, while negative reviews cite unresolved repair requests, security deposit disputes, and accessibility challenges. The property offers good amenities and location convenience, but management consistency and follow-through on maintenance appear to be ongoing concerns.

Management responsiveness and staff friendliness vary significantly across review periods. Earlier reviews (2006-2012) consistently praise the original management team for helpfulness and quick maintenance response, while later reviews document concerns about communication accessibility, repair delays, and security deposit handling. Current reviews show mixed experiences, with some residents reporting responsive staff and others citing difficulty reaching the office.

Maintenance at this property receives consistently positive feedback, with most residents reporting quick response times, professional service, and reliable follow-through on repair requests. One resident reported extensive plumbing issues requiring multiple service calls, while another experienced delayed weekend access to garage facilities. Overall, the maintenance team is characterized as responsive and respectful by the majority of residents.

Building Quality concerns center on persistent plumbing issues, particularly water leaks and sewer backups that required frequent service calls. One resident also reported ongoing construction or maintenance work during their stay. Security deposit deductions were disputed for charges that may not have aligned with normal wear and tear policies.

This property offers convenient access in the Des Moines area with well-maintained grounds and clear walkways year-round. Residents appreciate the updated amenities, clean facilities, and responsive maintenance team that communicates repair timelines effectively.

This property maintains clean grounds with well-functioning amenities including a pool and adequate parking. Residents report responsive maintenance and front office staff who address issues promptly and professionally.