Stonecreek on the Green

Stonecreek on the Green receives overwhelmingly positive feedback for leasing staff professionalism and maintenance responsiveness, with residents praising the welcoming atmosphere and efficient service. However, a significant minority report serious concerns including pest infestment (roaches and mold), delayed or incomplete maintenance repairs, high utility fees not clearly disclosed upfront, security issues with broken gates, and inconsistent property upkeep across buildings. The property's convenient location near shopping and dining is frequently cited as a positive factor.

Management and leasing staff receive consistently positive feedback for professionalism, friendliness, and responsiveness during the leasing process and tours. However, residents report significant concerns about maintenance responsiveness and follow-up on work orders, with some experiencing delays of weeks to months on critical issues like HVAC and plumbing. Communication gaps exist regarding property incidents and maintenance status updates, and some residents report that surface-level repairs do not address underlying issues.

Maintenance service quality is inconsistent across the property. Most residents report positive experiences with responsive repairs, professional staff conduct, and timely work order completion, particularly for HVAC and plumbing issues. However, a minority of residents report significant delays in addressing recurring problems such as AC outages, mold, and appliance repairs, with some issues remaining unresolved for extended periods.

Residents report persistent building maintenance issues including widespread mold, pest infestations, and delayed or incomplete repairs. Common complaints include non-functional appliances (AC units, dishwashers), water damage, and poor unit finishes (popcorn ceilings, wall damage, incomplete carpeting). Building exteriors and common areas show visible neglect with trash accumulation and lack of regular cleaning.

Residents report significant concerns with mold, pest issues, and maintenance responsiveness across the property. The gym and pool are noted as poorly maintained or non-functional. While the location offers convenient access to nearby amenities, and leasing staff have been described as welcoming during tours, ongoing service and upkeep issues dominate resident experience.

The property offers a convenient location with nearby retail access, including proximity to grocery stores and restaurants. Residents appreciate the walkability to essential services and nearby shopping options.