The Baxly

The Baxly offers a prime downtown location with modern amenities and generally welcoming staff, but residents report significant ongoing maintenance issues including a non-functional rear elevator, broken parking garage gate, and mold concerns that have persisted for months. While many appreciate the community feel, walkability, and front-desk helpfulness, dissatisfaction centers on slow maintenance response times, security vulnerabilities despite paid parking fees, and management communication gaps during unresolved problems.

Management and staff responsiveness are highly polarized at The Baxly. Positive reviews consistently praise leasing and front desk staff for friendliness, helpfulness, and quick problem resolution, particularly during move-in and lease processes. However, negative reviews document significant concerns including unresponsive management to maintenance issues, prolonged elevator outages, mold remediation via surface treatment rather than root cause repair, unclear billing communication, and dismissive responses to resident concerns. Maintenance delays and inconsistent amenity functionality are recurring complaints.

The building experiences persistent maintenance issues, particularly with elevator outages lasting months and affecting resident accessibility. Residents report significant noise disturbance from surrounding construction and external activity, along with concerns about mold, water leaks, and delayed maintenance responses. While some residents praise the location, amenities, and front desk staff, the frequency of unresolved building condition problems has driven multiple lease terminations.

The property's downtown location is a major strength, offering convenient walking access to River Street, restaurants, shops, and downtown attractions. Most residents praise the proximity to local amenities and appreciate the walkability for daily activities. However, external construction noise and early-morning garbage truck activity have been persistent concerns for noise-sensitive residents, and some have reported management dismissiveness when addressing these location-related disruptions.

The Baxly offers well-designed amenities including a fitness center, pool, yoga room, and common areas that are generally well-maintained and appreciated by residents. However, multiple residents report significant issues with elevator outages (particularly the rear elevator), a non-functional parking garage gate despite $100/month parking fees, inconsistent pool hours, and delayed maintenance responses. While some residents praise staff responsiveness and amenity quality, others experienced extended periods without functional key amenities and felt management was dismissive of concerns.

Maintenance responsiveness varies significantly at this property. While some residents report prompt repairs and helpful staff, recurring issues include prolonged elevator outages (rear elevator non-functional for months), delayed responses to HVAC and plumbing problems, and mold concerns that were addressed through surface treatment rather than root remediation. Multiple residents experienced multi-month delays on critical repairs, and communication about maintenance timelines and completion status has been inconsistent.