Parkside at the Highlands Apartments

Parkside at the Highlands receives overwhelmingly positive feedback, with 89% of reviews rating the property favorably. Residents consistently praise the leasing office staff for professionalism, responsiveness, and welcoming service throughout the application and move-in process. The property itself is noted for its cleanliness, spacious floor plans, quiet community atmosphere, and well-maintained amenities including pools, fitness centers, and grounds. Maintenance requests are typically addressed promptly, often same-day. A small number of negative reviews cite isolated issues including maintenance delays, lease-end billing disputes, and concerns about grounds upkeep and package delivery handling.

Management and leasing staff are consistently praised for responsiveness, professionalism, and helpfulness throughout the application and move-in process. Office staff maintain strong communication and address resident concerns promptly. The property hosts regular community events and maintains accessible office amenities. A small number of residents reported billing disputes, maintenance response concerns, and communication gaps in specific situations.

Maintenance staff are consistently responsive and address work orders promptly, with most repairs completed same-day or within hours. Residents report positive experiences with appliance and plumbing repairs, though one extended HVAC outage lasting over a month highlighted communication gaps during complex repairs. Common area maintenance and follow-up on certain issues remain areas for improvement.

Residents consistently praise the property's location for convenient access to shopping centers, restaurants, and entertainment venues, with well-maintained sidewalks supporting walkability. The quiet neighborhood atmosphere and proximity to amenities are frequently highlighted as major advantages. Common area maintenance and hallway upkeep have been noted as areas needing improvement by some residents.

Residents consistently praise the pool, gym, and overall amenities quality, with staff and management receiving positive feedback for responsiveness and event organization. However, common-area maintenance issues—including hallway cleanliness and trash management—and package delivery inconsistencies are recurring concerns. Fitness equipment maintenance and laundry appliance functionality have also been flagged as areas needing attention.

Common area maintenance is inconsistent, with hallway cleanliness cited as a recurring concern despite management notification. In-unit appliances, including dryers, have experienced functionality issues with varying response times. Amenities like the pool and gym are noted as functional, though overall building upkeep appears to need attention.