Grove at Stonebrook Apartments & Townhomes

Grove at Stonebrook receives mixed reviews reflecting a property in transition. Positive experiences highlight responsive maintenance staff, friendly leasing office personnel, and a quiet community atmosphere, while negative reviews consistently cite pest control issues, water quality problems, aging unit conditions, communication gaps, and disputes over fees and deposits. The property shows improvement under recent management changes, though long-standing maintenance and habitability concerns persist for some residents.

Management responsiveness and professionalism vary significantly across time periods and staff transitions. Recent reviews highlight improved communication and prompt maintenance response under current management, while historical reviews document extended delays in repairs, unclear billing practices, and inconsistent staff conduct. Residents consistently emphasize the importance of documenting all communications and requests due to concerns about deposit deductions and fee disputes.

Maintenance response times are inconsistent, with some residents reporting quick resolutions within a day while others experienced months-long delays on critical issues like HVAC and water leaks. Common unresolved problems include AC failures, plumbing issues, mold, and pest infestations. Positive feedback highlights responsive maintenance staff when work orders are submitted, though some residents report dismissal of requests by office staff and inadequate follow-through on repairs.

Residents report persistent building maintenance issues including water damage, mold, pest infestations, and delayed repairs. Common concerns include inadequate air conditioning service, roof leaks, and mold remediation that relies on cosmetic fixes rather than structural solutions. Two positive reviews note satisfactory conditions and responsive maintenance, though they acknowledge dated finishes and ongoing pest control needs. Overall, the property shows significant variation in unit condition and maintenance responsiveness.

Residents report significant concerns about common-area maintenance, including trash accumulation, pest control frequency, and grounds upkeep. Amenity fees have increased substantially, particularly for in-unit washer/dryer access ($60/month), alongside charges for parking, water, sewer, and other utilities. Communication and responsiveness to maintenance requests are frequently cited as problematic, with residents advised to document all interactions and requests. One positive review noted recent improvements including a new fitness center and in-unit laundry installations.

The property offers convenient access to major transit corridors (I-85, Pleasant Hill) and nearby entertainment, food, and grocery stores. Location provides good connectivity to surrounding areas, though one resident noted communication challenges with management that detracted from the overall experience.