Crestmont Apartments

Crestmont Apartments receives highly polarized reviews, with 78% positive ratings driven primarily by strong praise for maintenance and leasing staff responsiveness. However, 20% negative reviews cite persistent concerns including pest control issues, maintenance delays, billing discrepancies, and inconsistent management responsiveness. The property offers competitive pricing, renovated units, and convenient location, but residents report ongoing challenges with unit readiness, amenity availability, and fee transparency.

Management responsiveness and communication are inconsistent across the property. While many residents praise maintenance staff for prompt, professional service and report positive interactions with leasing office personnel, a significant minority report delayed responses to emails, billing errors, unresolved maintenance requests, and communication breakdowns. Recent management changes appear to have affected service consistency, with some residents noting improved responsiveness while others report ongoing issues with follow-up and issue resolution.

Maintenance staff consistently receive high praise for prompt, efficient service and professional conduct, with most work orders completed same-day or within 48 hours. The maintenance team is noted for responsiveness to repair requests across plumbing, HVAC, appliances, and general maintenance issues. However, a small number of reviews report delayed responses to certain requests and appliance reliability concerns, though these appear less frequent than positive experiences.

Residents report significant building quality concerns, particularly pest infestations (roaches and rats), inconsistent maintenance responsiveness, and deferred repairs including mold and HVAC issues. While some recent residents praise modern finishes and well-maintained grounds, recurring complaints center on pest control effectiveness, trash service reliability, and aging infrastructure. Maintenance staff receive positive feedback for friendliness, though response times and completion rates are inconsistent.

Residents report significant concerns with amenities and shared spaces maintenance, particularly pool closures due to sanitary issues and inconsistent upkeep. Valet trash service is frequently cited as unreliable, with missed pickups and selective service. Laundry facilities and common areas show signs of deferred maintenance, and pest control services are reported as ineffective despite resident fees. Maintenance response times are slow, though staff are noted as courteous when available.

The property benefits from a convenient location near major highways, restaurants, bars, and outdoor recreation like Kennesaw Mountain, with safe, quiet surroundings that appeal to families. Most residents praise the accessible neighborhood and proximity to amenities, though one review noted the area is somewhat outdated relative to pricing. Parking and transit logistics are not prominently discussed in available reviews.