Upland Townhomes

This property has experienced significant management and operational challenges that consistently frustrate residents. Core issues include poor communication and unresponsiveness from management, persistent pest control problems, maintenance delays, and fee disputes. While some residents report positive experiences with individual staff members and appreciate the affordable pricing and location, the majority of reviews reflect serious concerns about property condition, safety, and management accountability.

All 32 selected reviews for this topic are positive, reflecting strong satisfaction with management responsiveness and communication. Residents consistently praise staff professionalism, prompt maintenance follow-up, and accessible office support. The property demonstrates effective management practices including same-day or next-day issue resolution and proactive resident communication.

Maintenance response times and follow-through are inconsistent across resident experiences. Multiple residents report requiring multiple calls to schedule repairs, delays spanning days to weeks, and incomplete or temporary fixes. HVAC system imbalances between floors and flooring issues are recurring concerns. Some recent reviews indicate improved same-day response and follow-up communication, suggesting potential service improvements.

Residents report significant concerns about building condition and maintenance quality. Common issues include pest control problems, outdated finishes, poor upkeep, thin walls allowing noise transfer, and inconsistent maintenance response. Multiple reviews note discrepancies between model units shown during leasing and actual unit conditions upon move-in.

Residents report significant concerns with amenities and shared spaces, including non-functional or delayed pool access, persistent laundry facility maintenance issues with water accumulation and cleanliness problems, and inadequate parking lot upkeep with overflowing dumpsters. Maintenance response times for repairs are frequently cited as slow, sometimes taking weeks, while common areas including HVAC systems and ventilation require attention. Staff turnover is noted as frequent, which may impact service consistency.

Both selected reviews express significant concerns about the location and surrounding neighborhood safety. Residents reported issues with neighborhood security and safety conditions that affected their living experience.