Retreat at Stonecrest

Retreat at Stonecrest receives overwhelmingly positive feedback, with residents consistently praising the leasing and office staff for professionalism, responsiveness, and welcoming service throughout the application and move-in process. Maintenance teams are noted for quick response times and thorough work. However, recurring concerns include pest control issues, gate access and security problems, property cleanliness and trash management, and occasional maintenance quality inconsistencies.

Management and leasing staff receive consistently high praise for professionalism, responsiveness, and attentiveness throughout the application and move-in process. Staff communicate effectively, answer questions thoroughly, and handle requests promptly. However, some residents report concerns about maintenance follow-through on specific requests, billing for amenities, and gate functionality issues.

Maintenance response time is generally quick, with most residents reporting expedited service and thorough work completion. However, quality control issues have been noted, including incomplete repairs and inadequate appliance inspections. Work order follow-through is inconsistent, particularly for recurring service requests like pest control, where scheduled visits have not materialized as promised. Replacement appliances have arrived in unsatisfactory condition requiring resident cleaning.

Residents appreciate the welcoming staff and clean units, but report significant maintenance and upkeep issues affecting shared spaces. Gate malfunctions, laundry room fees despite included amenities, and inadequate common-area maintenance—including trash accumulation and pest concerns—are recurring complaints. Maintenance requests are sometimes closed without resolution, creating frustration despite generally responsive staff.

Residents report significant pest control issues, particularly roaches throughout units and common areas, with maintenance requests frequently going unaddressed despite monthly pest control fees. Additional concerns include inconsistent property upkeep, accumulating trash and debris, non-functional gates affecting security, and unresolved maintenance requests. While leasing staff and maintenance response times are noted positively, the overall building condition and pest management require substantial improvement.

The property benefits from a well-positioned location that balances proximity to amenities with a quiet residential environment. Residents appreciate convenient access to nearby services and stores while maintaining a comfortable, peaceful living setting.