Heights Of Kennesaw Apartments

Heights of Kennesaw offers well-maintained grounds, spacious apartments, and responsive leasing staff that most residents appreciate. However, maintenance responsiveness varies, with some residents experiencing delays on non-emergency requests, and recurring concerns about gate functionality, amenity closures, and fee transparency. Communication and staff professionalism are generally strong, though isolated incidents of inconsistent service have been reported.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness with lease and maintenance matters. However, a notable minority of residents report concerns about fee practices, communication inconsistencies, maintenance response delays, and policy enforcement. Billing transparency and move-in/move-out procedures are recurring friction points.

The property offers well-maintained amenities including a pool, gym, clubhouse, and fitness facilities that residents generally appreciate. Maintenance and leasing office staff typically respond promptly to requests, though some residents report delays or incomplete work. Common concerns include frequent pool closures during summer months, occasional gate malfunctions affecting security, and package theft in some instances.

Maintenance response times are generally prompt, with most residents reporting quick service within 1-3 business days. However, recurring issues include work orders marked complete without actual completion, delayed responses to emergency requests, and inconsistent follow-through on repairs. HVAC concerns and water damage incidents have resulted in extended response delays, particularly during off-hours and holidays.

Residents report mixed experiences with building quality and maintenance responsiveness. Positive reviews highlight well-maintained grounds, cleanliness of common areas, and responsive maintenance staff. However, negative reviews document significant issues including water damage from leaks and flooding, delayed emergency response, incomplete renovations at move-in, paint and power-washing coordination problems, malfunctioning amenities (pool, gates), and concerns about pest control and wall condition.

Residents consistently praise the property's location in Kennesaw, highlighting convenient access to shopping, restaurants, and schools nearby. The wooded, quiet neighborhood setting is frequently noted as a major advantage, with walkable access to local roads and businesses. Parking is manageable overall, though some areas can be tight. The gated community and safe surroundings are valued features of the location.