Stonetree

Stonetree Apartments receives overwhelmingly positive feedback (83% positive ratings) with residents consistently praising leasing office staff responsiveness, professional customer service during move-in, and maintenance team availability. However, persistent concerns include pest issues (rats and roaches), water damage and plumbing problems, aging appliances, and occasional communication gaps on maintenance timelines and property policies. The property offers affordable housing in a generally quiet location, though some residents report security and amenity maintenance concerns.

Management and leasing staff are consistently praised for professionalism, responsiveness, and welcoming service during the move-in process. Most residents report quick issue resolution and accessible office support. However, a minority of reviews cite communication gaps around maintenance scheduling, staffing changes, and unresolved facility issues.

Maintenance response times are generally quick when work orders are submitted, with some residents reporting repairs within 2 days or same-night emergency service. However, recurring issues include incomplete repairs, persistent plumbing problems, appliance failures (dishwasher, stove, HVAC), and water service interruptions with minimal notice. Quality and follow-through on repairs remain inconsistent concerns across multiple units.

Residents report significant concerns with common-area maintenance and upkeep, including trash accumulation around dumpsters, laundry facility conditions, and pool closure. Package handling and security presence in shared spaces are also cited as issues. Maintenance responsiveness for amenity repairs appears inconsistent across the property.

Residents report significant concerns with building condition, including outdated appliances and fixtures that have not been updated in decades, along with persistent pest issues including roaches and rats. Common complaints include non-functional appliances, deteriorating finishes, and inadequate maintenance response to sanitation and waste management issues in common areas.

Residents report mixed experiences with location convenience. One resident noted the neighborhood's proximity to amenities and services. However, another resident raised concerns about security infrastructure and facility maintenance, particularly regarding parking area surveillance and laundry facility conditions.