Paramont

The property receives overwhelmingly positive feedback, with 87% of reviews rating it 5 stars. Residents consistently praise staff responsiveness, particularly leasing and maintenance teams, for their helpfulness and professionalism. However, a small but significant group of residents report serious concerns including pest infestations, high utility costs, unit condition issues, tour scheduling problems, and delayed maintenance responses. The property offers convenient location and amenities, though some residents note high rent relative to unit features like missing washer/dryer units.

Management and leasing office staff receive consistently positive feedback for helpfulness, friendliness, and customer service responsiveness. Most residents report positive interactions during move-in, leasing, and renewal processes. However, some residents report difficulty reaching the office by phone, delayed maintenance response times, and inconsistent service quality across different staff members.

Maintenance response quality is inconsistent across resident experiences. Most recent reviews highlight quick response times and professional service for repairs, though some residents report delays in addressing work orders and follow-through on maintenance requests. Communication challenges with management regarding repair scheduling and status updates appear to be a recurring concern.

Amenities at this property include a pool, gym, and laundry facilities, though access and maintenance present recurring concerns. The pool is frequently locked, limiting resident use, and the gym lacks air conditioning and adequate equipment security. Laundry rooms have experienced extended renovation periods affecting availability. Management responsiveness to maintenance requests and amenity upkeep varies, with some residents reporting delays in service and facility maintenance.

The property benefits from a convenient location with nearby dining and grocery options, including a Kroger within walking distance. Residents appreciate the area and available amenities, though access to facilities like the pool and gym has been inconsistent. The location offers good walkability to local services and restaurants.

Residents report significant pest control issues, including infestations of ants, cockroaches, and spiders that recurred despite limited pest control visits. Maintenance response times were slow, with requests sometimes delayed several days, and amenities such as the pool were frequently inaccessible. While maintenance staff were noted as attentive when available, overall property upkeep did not meet resident expectations relative to rental costs.