1377 Brookhaven Apartments

1377 Apartments receives overwhelmingly positive feedback, with 92% of reviews rating the property favorably. Residents consistently praise the attentive and professional staff, particularly the leasing and management teams, along with the excellent location in Brookhaven near dining and entertainment. While most residents report positive experiences with maintenance responsiveness and community amenities like the pool, a small number of long-term residents have documented significant issues including prolonged maintenance delays, building system failures, and concerns about trash management and elevator reliability.

Management and leasing staff receive consistently high praise for responsiveness, professionalism, and genuine care for residents, with particular recognition for seamless move-in experiences and efficient communication. However, recent maintenance staffing changes have created significant service gaps, with work orders delayed, property maintenance declining, and isolated incidents of unprofessional conduct reported. Office staff turnover and occasional scheduling miscommunications have impacted some prospective residents, while billing disputes and move-out charge practices have generated serious concerns.

The property's location on Dresden is a standout strength, offering walkable access to restaurants, retail, and entertainment in Brookhaven with proximity to Town Brookhaven, Buckhead, and major interstates. Most residents praise the neighborhood's convenience and safety. However, some residents report ongoing maintenance challenges including elevator outages, parking limitations during peak hours, and delayed repairs that have affected their experience.

Maintenance responsiveness varies significantly, with some residents reporting quick turnaround times and professional service, while others experienced extended delays on work orders, incomplete repairs, and unresolved issues like appliance failures and HVAC problems. Common concerns include work orders marked closed without completion, delayed responses to urgent repairs (particularly AC during summer), and inconsistent follow-through. Positive experiences highlight staff professionalism and prompt service, though staffing changes have affected service quality and consistency.

Residents report significant maintenance and upkeep challenges, including delayed work order completion, trash accumulation in common areas, and non-functional shared amenities like elevators and laundry equipment. While the property features desirable amenities including a pool, fitness center, and dog park, access and functionality issues limit their usability. Parking availability is limited during peak hours, and some shared spaces have restricted access or operational problems.

Residents report persistent building maintenance issues including non-functional or frequently broken elevators, air conditioning failures lasting weeks or months, and water damage from leaks and maintenance errors. Multiple reviews cite ongoing problems with appliances, building systems, and amenities that remain unresolved despite repeated maintenance requests, along with concerns about cleanliness and upkeep in common areas.