Parkview Apartments & Townhomes

Falcon Crest has a deeply divided resident experience marked by stark contrasts. Recent positive reviews praise spacious units, helpful office staff, and improved maintenance responsiveness under current management, with particular appreciation for location and renovated apartments. However, the majority of reviews document persistent systemic issues including frequent water shutoffs without notice, widespread mold and pest infestations, slow or incomplete maintenance repairs, security deposit delays or non-return, and poor communication from management—problems that have recurred across multiple management changes over years.

Management responsiveness and communication are inconsistent, with some residents reporting helpful staff and timely maintenance responses, while others describe unresponsive offices, delayed repairs, and billing disputes. Common concerns include slow response times for maintenance requests, unclear communication about policy changes, and deposit/fee disputes. Positive experiences highlight friendly leasing staff and improved service under certain management periods.

Maintenance responsiveness and follow-through are inconsistent across the property. While some residents report positive experiences with timely repairs, a significant portion describe delayed work order completion, unresponsive communication, and incomplete repairs that leave underlying issues unresolved. Common concerns include HVAC failures, plumbing leaks, mold, and water damage that persist despite multiple service requests.

Residents report persistent building maintenance issues including mold, water leaks, and pest infestations that are often addressed with temporary fixes rather than root-cause repairs. Common complaints include slow or unresponsive maintenance response times, dirty common areas and move-in units, aging appliances and finishes, and inadequate climate control. While grounds near the office are noted as maintained, overall building upkeep and cleanliness fall short of rental rates charged.

The property benefits from a strong location with convenient access to shopping, transportation, and nearby retail destinations like malls and major stores. Residents appreciate the spacious apartment layouts and recent renovations. However, common area maintenance and property upkeep present ongoing concerns, with some residents noting issues with grounds cleanliness and exterior conditions.

Grounds and pool maintenance receive positive feedback, but unit cleanliness at move-in and common-area upkeep are significant concerns. Residents report issues with trash accumulation near dumpsters and general grounds appearance. Maintenance response times have improved under recent management, though access coordination during office hours remains a challenge.