Solis At

Solis at Winter Park receives mixed reviews reflecting a property with strong leasing and maintenance staff but persistent operational challenges. Residents consistently praise responsive maintenance personnel and helpful leasing office staff, though many report significant issues with pest control, water damage, aging appliances, and slow response times on certain repairs. The property offers good amenities including a fitness center and pools, but concerns about mold, roaches, and communication gaps appear frequently across reviews.

Management experiences are highly polarized. Positive reviews consistently praise leasing staff responsiveness and helpfulness during the application and move-in process. However, negative reviews frequently cite communication breakdowns, delayed maintenance responses (sometimes weeks), billing errors, and unresolved service requests marked as completed without follow-up. Several residents report difficulty reaching the office by phone and unresponsive email communication.

Maintenance response times are inconsistent, with some residents reporting quick, professional service while others experienced significant delays on emergency repairs like plumbing and HVAC issues. Common problems include unresolved AC failures requiring repeated service calls, delayed appliance repairs (washers, dishwashers, dryers), and work orders marked complete without actual completion. Several residents praised specific maintenance staff for responsiveness and professionalism, though systemic communication gaps and follow-up issues persist.

Amenities including the gym and pools are generally well-maintained and appreciated by residents, though pool hours are limited and the hot tub/spa frequently remains non-operational. Maintenance response times are inconsistent and a major concern—repair requests for appliances, plumbing, and HVAC systems often experience significant delays, with some residents reporting weeks of waiting. Common-area upkeep issues include inadequate trash collection, dog park maintenance, and pest management problems reported across multiple units.

Residents report persistent pest infestations (roaches, ants) and mold throughout the complex that management has failed to resolve despite repeated requests. Maintenance response times are inconsistent, with many requests marked complete without work being performed, and communication from the office is difficult to obtain. While some newer renovated units and staff interactions receive praise, the overall building condition—including aging appliances, water damage, and non-functional security gates—reflects deferred upkeep.

Location offers convenient access to main roads, supermarkets, and restaurants while maintaining a quieter, more secluded setting away from high-traffic areas. Residents appreciate the neighborhood safety and proximity to amenities, though parking security concerns and limited pedestrian infrastructure (sidewalks, uneven walking surfaces) have been noted as drawbacks.