Union On Fletcher

Union on Fletcher offers well-maintained amenities, responsive maintenance, and friendly leasing staff that create positive experiences for many residents, particularly during tours and move-in. However, significant concerns persist regarding management responsiveness to safety issues, deposit refund delays, excessive fees (parking stickers, package delivery, parking), and maintenance problems including water damage, mold, and pest infestations that management has been slow to address.

Management responsiveness is inconsistent, with positive experiences from leasing and front desk staff contrasting sharply with unresolved billing issues, delayed refunds, and unresponsive communication channels. While some residents report helpful and professional staff interactions, others describe management as dismissive when addressing maintenance concerns, safety issues, and policy enforcement. Communication gaps appear most problematic when residents need follow-up on financial matters or serious facility issues.

Amenities at this property—including the pool, gym, and study spaces—are consistently well-maintained and appreciated by residents. Maintenance staff respond quickly to requests. However, recurring concerns include a frequently broken parking garage gate despite paid gated parking fees, limited guest parking with aggressive towing enforcement, mandatory package delivery fees ($10/month), and issues with mold, moisture, and pest infestations in some units. Parking costs and overall rent increases have been cited as high relative to comparable nearby options.

Maintenance response is generally quick and professional, with most residents reporting positive experiences with repair work and staff responsiveness. However, recurring issues include persistent mold and moisture problems in units, water damage during heavy rain, pest infestations that required multiple service visits, and broken parking garage gates that remain unfixed for extended periods. These maintenance concerns appear alongside broader property upkeep challenges.

The property offers a convenient location near campus with well-maintained amenities and responsive maintenance staff. However, residents report significant concerns about safety and security, including break-ins and access control issues, as well as high rental costs when fees are included. The surrounding area presents mixed assessments, with proximity to a hospital noted as a noise concern, and guest parking availability is limited.

Building quality and maintenance responsiveness receive mixed assessments. While maintenance staff are noted as quick and effective, and common areas like the pool and fitness center are generally well-maintained, residents report persistent issues with moisture, mold, pest infestations, and water damage that maintenance has struggled to resolve. Noise insulation is inadequate, with thin walls and ceilings allowing sound transfer between units and from common areas. Security infrastructure, including doors and garage gates, frequently remains broken for extended periods.