Union on Fletcher

Union on Fletcher offers well-maintained amenities, responsive maintenance, and friendly leasing staff that create positive first impressions during tours. However, residents report significant concerns including unresponsive management on safety issues, high fees and charges (parking, move-out deposits, package delivery), maintenance problems (water damage, mold, appliance failures), and limited guest parking. The property's location near campus is convenient, but serious safety and communication gaps during residency contrast sharply with the welcoming tour experience.

Management responsiveness is inconsistent, with positive experiences from leasing and front desk staff contrasting sharply with unresolved billing issues, delayed refunds, and unaddressed resident concerns. While some staff members receive consistent praise for professionalism and helpfulness, systemic issues include slow communication on financial matters, limited follow-up on maintenance requests, and concerns about policy enforcement. Residents report that urgent issues receive slower responses than billing inquiries, and some complaints—particularly those involving safety or complex problems—go unresolved despite multiple contact attempts.

Amenities including the pool, gym, and study spaces are consistently well-maintained and appreciated by residents. Maintenance staff respond quickly to requests. However, significant concerns include frequent parking garage gate malfunctions despite paid gated parking fees, limited guest parking with aggressive towing enforcement, mandatory package delivery fees ($10/month), and recurring issues with mold, moisture, and pest infestations in units. Residents also report concerns about trash management and common area upkeep.

Maintenance response is generally quick and professional, with staff frequently praised for addressing repair requests promptly. However, persistent issues with water intrusion, mold growth, and pest infestations have not been adequately resolved despite repeated maintenance visits and requests for testing. Common problems include unresolved plumbing leaks causing room flooding, recurring mold in multiple units, and ineffective pest control responses, with some residents reporting that temporary fixes do not prevent issues from recurring.

The building presents mixed conditions with notable maintenance responsiveness but significant structural and environmental concerns. Residents report persistent issues including mold growth, water intrusion, thin noise insulation, and pest infestations that management has struggled to resolve effectively. While amenities are generally maintained and staff responsiveness is acknowledged, unresolved moisture and environmental quality problems create ongoing resident dissatisfaction.

The property offers a convenient location near campus with well-maintained amenities and responsive maintenance staff. However, residents report significant concerns about safety and security, including break-ins, inadequate access control, and noise issues. Additional cost considerations include high rent, mandatory package service fees, and parking charges, while some residents note the surrounding area quality varies.