Modera Encore

Modera Encore offers a brand-new, modern apartment complex with extensive amenities and a prime downtown location that residents consistently praise. Staff responsiveness and helpfulness during leasing and move-in are major strengths, though some residents report communication gaps and inconsistent service quality. Key concerns include high upfront fees, limited parking (one car per unit), recurring maintenance issues (elevators, internet outages), and quality control problems in newly occupied units.

Management and leasing staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness during the leasing and move-in process. However, some residents report challenges with phone responsiveness during the application phase, incomplete information provided during tours, and delayed follow-up on maintenance issues. Communication and accessibility during business hours appear inconsistent across different interactions.

Residents consistently praise the property's modern amenities, including a well-equipped gym, pool, sky lounge, pet spa, game room, study pods, and secure enclosed parking garage. However, some residents report maintenance concerns including elevator breakdowns, garage door failures, and internet outages shortly after move-in, raising questions about quality control in a newly constructed building. Move-in experiences have been mixed, with some residents noting tight hallways and doorways for furniture and initial unit issues like burnt-out lights and leaking fixtures that should have been addressed before occupancy.

The property benefits from a central location with walkable access to restaurants, grocery stores, and attractions, plus an enclosed parking garage with strong security features. Residents appreciate the convenient, dog-friendly neighborhood with amenities within walking distance. However, some concerns exist about the surrounding area's character and occasional service disruptions affecting location convenience.

Residents report mixed experiences with building quality. While the property features modern amenities and attractive finishes, several structural and mechanical issues have emerged, including frequent elevator malfunctions, garage door failures, and plumbing leaks. Internet outages and incomplete maintenance follow-up on construction-related damage are ongoing concerns that contrast with the building's relatively new construction status.

Maintenance response times are inconsistent across residents. While one resident reported prompt service within one business day, others experienced extended delays—including a shower leak repair that remained incomplete after six weeks without clear timelines or follow-up. Additional concerns include HVAC distribution issues, appliance malfunctions from power surges, and entry protocol inconsistencies.