Crown Pointe Apartments

The property offers competitive pricing and location, with leasing office staff consistently praised for professionalism and helpfulness during the application and move-in process. However, significant maintenance and pest control issues persist, including delayed AC repairs, pest infestations, and electrical problems that have left residents without essential services for extended periods. Management responsiveness to maintenance requests and work order communication appears inconsistent, creating a disconnect between resident needs and service delivery.

Management and leasing office staff receive consistent praise for professionalism, responsiveness, and helpfulness during the application and move-in process. However, several residents report significant delays in maintenance work orders and unresolved repair issues, suggesting a disconnect between office communication and maintenance execution. The property has experienced management transitions, and experiences vary substantially between new residents and long-term tenants.

Maintenance response times are significantly delayed, with residents reporting waits of 9 days for appliance repairs and months-long unresolved issues with HVAC and plumbing. Work orders appear to face processing delays between office staff and maintenance teams, contributing to extended periods without essential services. Critical systems including air conditioning, electrical, and pest control services are frequently unaddressed despite multiple resident requests.

Residents report significant building maintenance issues including non-functional air conditioning, plumbing failures, and pest entry points that persist despite repeated requests. Noise complaints from neighboring units are reportedly unaddressed by management. Maintenance work orders appear to experience delays, and pest control services listed as included are reportedly not delivered.

Residents report significant delays in maintenance response, with work orders not reaching maintenance staff promptly. Amenities listed in property marketing are reported as unavailable or non-functional. Pest control services are paid for but reportedly not delivered. Multiple residents express frustration with the overall maintenance and management responsiveness.