Andover Place at Cross Creek

Andover Place at Cross Creek receives mixed reviews reflecting a divided resident experience. While move-in staff consistently earn praise for professionalism and helpfulness, ongoing concerns center on pest control issues, maintenance response delays, move-out billing practices, and mandatory fees. The property offers amenities and a generally well-maintained exterior, but residents report persistent challenges with service reliability and communication.

Management responsiveness and staff professionalism are inconsistent across the property. While many residents report positive experiences with leasing office staff during move-in and ongoing support, others describe communication delays, unresponsiveness to calls and emails, and billing disputes. Common concerns include unclear or disputed move-out charges, slow maintenance response times, and pest control issues that persist despite treatment efforts.

Residents report persistent pest control issues, particularly roach infestations that recur despite treatment efforts and incomplete preventive maintenance like caulking. Additional concerns include slow maintenance response times, mold and mildew in some units, overflowing trash areas, and noise in shared spaces. While some residents report positive experiences with staff and amenities, the majority of feedback highlights unresolved building condition and upkeep challenges.

Maintenance response times are inconsistent, with some residents reporting quick resolutions while others experience delays of up to a week or longer. HVAC and mold issues are recurring concerns, including AC unit failures, refrigerant leaks, and mold growth in vents that management has sometimes declined to address as maintenance responsibility. Appliance repairs, particularly washers and AC units, have experienced extended downtime and incomplete follow-through, with some residents reporting multiple failures of replacement equipment.

Residents report significant challenges with shared space maintenance, pest control, and parking policies. Common issues include overflowing trash in dumpster areas, recurring roach infestations despite regular treatments, slow maintenance response times, and mandatory guest parking fees. While some residents appreciate amenities like pools and gyms when well-maintained, overall satisfaction is limited by inconsistent upkeep and service responsiveness.

The property offers a safe, well-maintained neighborhood with good access to schools and nearby stores, making it convenient for families. However, residents report significant concerns about parking charges (both resident and guest parking fees), and some note that mandatory internet service is costly relative to market alternatives. The location itself is praised as quiet and family-friendly, though parking logistics and associated fees are a recurring point of friction.