Calais Park Apartments

Calais Park Apartments receives mixed reviews reflecting a property in transition. Positive feedback centers on spacious floor plans, responsive maintenance (typically same-day service), friendly leasing staff, and a quiet community atmosphere. However, significant concerns include persistent pest issues (termites, roaches, palmetto bugs), aging infrastructure, management communication gaps, security deposit disputes, and amenity maintenance problems. Recent management changes appear to have impacted service consistency and resident satisfaction.

Management and staff responsiveness are inconsistent, with experiences ranging from highly praised to significantly problematic. Positive reviews highlight professional, courteous office and maintenance staff who respond promptly to requests, while negative reviews cite communication delays, unresponsiveness to urgent issues, and management unavailability. Recent reviews suggest operational changes may have affected service quality, with particular concerns about pest control follow-up, billing disputes, and maintenance request handling.

Maintenance response times are generally quick, with many residents reporting same-day or next-day service completion. However, recurring issues include HVAC undersizing causing cooling failures and high electric bills, pest infestations (termites, roaches, palmetto bugs) that persist despite treatment, and multiple work orders sometimes needed before issues are fully resolved. Communication gaps between management and residents regarding maintenance follow-up and pest control requests are a notable concern.

Residents consistently praise the property's location as convenient and well-positioned near downtown Tampa, St. Petersburg, major highways, stores, and restaurants. The neighborhood is described as quiet, safe, and family-oriented with ample parking. However, some residents report concerns about AC unit capacity during summer months leading to higher utility costs, and one resident noted noise from a nearby school without prior disclosure.

Amenities at this property include a pool, hot tub, gym, and shared spaces that residents generally appreciate when operational. Maintenance response times are frequently praised as timely and efficient, though some residents report amenities remaining non-functional for extended periods. Parking availability is limited, and some residents note that landscaping and common-area upkeep have declined in certain sections of the property. Communication from management regarding maintenance issues and amenity status varies, with some residents reporting delayed or unresponsive follow-up.

Residents report significant building quality concerns, particularly persistent pest infestations (termites, roaches, palmetto bugs) despite monthly pest control fees, and thin walls that transmit noise from neighbors and nearby highway traffic. Common issues include aging appliances that require frequent repair, mold growth, poor climate control in larger units, and deferred maintenance on exterior elements like windows, gutters, and grounds. While one recent resident noted cleanliness and prompt maintenance response, the majority of feedback indicates declining property conditions and inconsistent upkeep.