One

One Plantation receives highly polarized reviews reflecting two distinct resident experiences. Positive reviews consistently praise the leasing office staff and maintenance team for responsiveness, professionalism, and genuine care, with many residents reporting smooth move-in processes and prompt service requests. However, negative reviews cite significant ongoing issues including extended construction periods with unavailable amenities, maintenance concerns (mold, water damage, HVAC problems), security gaps (non-functional gate, limited access control), cleanliness issues in common areas, and communication breakdowns between management and residents.

Management and leasing office staff receive consistently high praise for responsiveness, professionalism, and helpfulness throughout the application and residency process. However, some residents report challenges reaching the office by phone and occasional inconsistencies in staff interactions. Maintenance requests are generally completed promptly, though communication about completed work could be improved.

Maintenance response times are generally prompt, with most work orders addressed within one to two days. However, residents report inconsistent communication about completed work and recurring issues with HVAC systems, mold, water damage, and plumbing that require follow-up rather than permanent resolution. Some residents experience responsive and professional service, while others report maintenance concerns being dismissed or inadequately addressed by management.

The building experiences significant maintenance and upkeep challenges, with recurring complaints about mold, water damage, non-functional elevators, and extended construction closures affecting amenities for over a year. Common areas including hallways and common spaces are reported as dirty and poorly maintained, though the maintenance team is noted as responsive when repairs are submitted. Security features including gates and cameras are frequently non-functional or inaccessible, and management responsiveness to resident complaints is inconsistent.

Amenities have been under renovation for over a year with limited access to gym, pool, and common areas, though some facilities are now becoming available. Common area maintenance issues include dirty carpets, elevators, call boxes, and package rooms; cleanliness concerns and pet waste in shared spaces are frequently reported. Security gate access remains non-functional despite resident requirements, and package theft is an ongoing concern. A small number of recent residents report improved maintenance responsiveness and ongoing facility upgrades.

The property's location is consistently praised as convenient and accessible, with proximity to highways and nearby amenities. Most residents highlight the safe neighborhood and well-maintained common areas. However, concerns exist regarding security gate functionality and parking lot monitoring, with some residents noting inconsistent enforcement of reserved parking spaces and limited security presence during overnight hours.