Westshore

Resident experiences at this property are sharply divided. Positive reviews consistently praise leasing and maintenance staff responsiveness, attractive amenities (pool, gym, spacious units), and professional service. However, negative reviews report persistent maintenance and cleanliness issues including pest problems, dirty common areas, inadequate noise insulation between units, and inconsistent enforcement of community policies. Management communication and complaint resolution are cited as significant concerns by dissatisfied residents.

Management and leasing staff receive consistent praise for professionalism, responsiveness, and customer service, with residents noting efficient lease processes and helpful interactions. However, significant concerns emerge around property maintenance, cleanliness of common areas, and enforcement of community policies—particularly regarding pet waste cleanup, noise complaints, and policy violations. Communication gaps are reported, with some residents noting unresponded emails and unresolved complaints, while billing transparency and move-out fee practices have also been questioned.

Maintenance response is consistently prompt and efficient, with residents reporting quick resolution of repair requests and appliance issues. The maintenance team is noted for attentiveness and follow-through on work orders. One resident reported ongoing pest control and facility maintenance concerns, including elevator cleanliness and gate functionality issues.

Amenities at this property include a pool and gym that residents praise as well-maintained and convenient. However, common areas including hallways, elevators, and breezeways are frequently reported as dirty with inadequate maintenance and cleaning oversight. Noise insulation between units is a recurring concern, and shared spaces experience issues with trash management, pest activity, and enforcement of community policies.

Residents report significant concerns about building cleanliness and maintenance, particularly in common areas including elevators, hallways, and breezeways. Noise insulation between units is inadequate, with sound from neighboring apartments easily audible. While some residents appreciate the apartment finishes and layout, the overall property upkeep does not meet expectations for the rental cost, with complaints about inconsistent cleaning standards and delayed maintenance responses.

Both reviews highlight significant concerns about property maintenance and security at this location. Residents report persistent issues with cleanliness in common areas, including elevators and shared spaces, along with inadequate access control that allows non-residents to enter the property. Security concerns and police presence are noted as ongoing issues, and management responsiveness to resident requests is reported as insufficient.