The Rexford at Waterford Lakes

The Rexford offers spacious apartments in a well-located community with generally responsive maintenance and friendly leasing staff. However, residents report recurring issues with pest control (particularly roaches), gate malfunctions, cleanliness of common areas, and high fees. While many residents praise the amenities and location near Waterford Lakes, concerns about property maintenance consistency and management responsiveness during problem resolution are notable.

Management and office staff receive consistently high praise for responsiveness, professionalism, and attentiveness to resident needs, with maintenance requests typically resolved within 24-48 hours. The leasing and office teams are noted as friendly, helpful, and accessible during the application and move-in process. However, a minority of residents report communication breakdowns, billing discrepancies, and inconsistent responsiveness after lease signing, with some citing clerical errors and difficulty resolving disputes.

Maintenance response is typically fast and professional, with most residents reporting work orders completed within hours to 48 hours and staff described as friendly and helpful. Common positive experiences include quick appliance repairs, HVAC service, and emergency response. However, a minority of residents report inconsistent service quality, occasional delays requiring multiple requests, and concerns about common area upkeep including restocking of supplies and grounds maintenance.

Amenities and shared spaces receive mixed feedback. Positive reviews highlight well-maintained pools, gyms, and responsive maintenance service with quick turnaround times. However, recurring concerns include inconsistent restocking of gym supplies, variable cleanliness standards in common areas, and occasional maintenance responsiveness issues. Parking availability is noted as a significant advantage.

The property benefits from a convenient location near shopping centers and transit access, with spacious layouts and desirable amenities like a pool, gym, and recreational areas. Most residents praise the accessible neighborhood and responsive maintenance service. However, common area maintenance issues—including landscaping neglect, pest concerns, and sanitary conditions around the retention pond—have been recurring concerns that detract from the location's walkability appeal.

Residents report significant building maintenance and cleanliness issues, particularly persistent pest infestations despite regular pest control services. Common concerns include inadequate upkeep of common areas, mold in units, broken security gates, and unclean conditions upon move-in. Maintenance responsiveness and communication appear inconsistent, with some residents reporting delayed or ineffective responses to reported issues.