The Fitzgerald

Resident experiences at this property are highly polarized. Positive reviews consistently praise maintenance responsiveness, staff friendliness, and amenities, while negative reviews cite persistent maintenance delays, pest control issues, water damage, and concerns about move-out fees. Communication and service quality appear inconsistent across different staff members and time periods.

Management responsiveness and communication are inconsistent, with residents reporting difficulty reaching the office and delayed responses to maintenance requests. Billing practices are a significant concern, with multiple residents reporting unexpected fees, high move-out charges, and lack of transparency in fee explanations. While some residents praise staff friendliness and quick maintenance response, others describe office staff as unprofessional and dismissive. Positive experiences tend to highlight efficient leasing processes and helpful maintenance teams, though negative reviews emphasize unresolved maintenance issues and poor communication.

Maintenance response times are inconsistent, with some residents reporting quick service and others experiencing delays of weeks or months for critical repairs like AC and plumbing issues. Common problems include unresolved HVAC failures, plumbing concerns, and structural issues such as roof leaks and water damage. While some maintenance staff receive positive feedback for responsiveness and follow-up, residents report that complex or non-emergency repairs often require multiple requests before action is taken.

Residents report significant building quality concerns, particularly pest infestations, mold, water damage, and poor maintenance responsiveness. Common issues include cockroach problems persisting despite pest control visits, mold and musty odors in units and ventilation systems, water intrusion during rain, and structural damage such as holes in balconies and torn flooring. While some residents note fair pricing and appreciate certain staff members, the majority express frustration with slow or incomplete repairs and maintenance follow-up.

The property offers diverse amenities including two pools, tennis court, pickleball court, gym, and outdoor laundry facilities that residents generally appreciate when well-maintained. However, reviews highlight inconsistent upkeep of shared spaces, delayed maintenance response times, and infrastructure issues including plumbing problems and drainage concerns. Common-area cleanliness and amenity reliability vary, with some residents reporting well-maintained facilities while others note unkempt laundry rooms and inconsistent service.

Residents appreciate the property's location and fair pricing relative to comparable apartments in the area. The neighborhood offers adequate safety for nighttime walking, though proximity to a busy road means the area is not particularly quiet. Overall, the location and value proposition are viewed favorably by current residents.