Crest at Pinecrest Apartments

Crest at Pinecrest offers a modern, well-maintained community with strong amenities and a convenient location that resonates with most residents. Staff responsiveness and professionalism are standout strengths, though some residents report communication delays and concerns about parking availability, guest parking costs, and building maintenance issues like elevator and access system reliability. Pet-friendly policies and grounds maintenance depend partly on resident cooperation.

Management and staff responsiveness are highly variable at this property. Most residents report positive experiences with leasing, concierge, and maintenance teams who are described as helpful, professional, and responsive. However, a notable minority report delayed email responses, unreachable office staff during business hours, and unaddressed maintenance issues like broken elevators and key fob readers. Communication gaps and billing clarity issues are recurring concerns among dissatisfied residents.

The building maintains strong cleanliness standards and modern amenities that residents consistently appreciate, with well-maintained common areas and responsive maintenance service. However, elevator functionality issues, noise transmission between units, and drainage problems in some apartments are recurring concerns. Guest parking costs and availability present challenges for some residents, while pet-related odors in common areas affect the experience for non-pet owners despite management efforts to address them.

Residents consistently praise the property's amenities, including a well-maintained gym, pool with heated water and cabanas, sauna, rooftop deck, and 24-hour business center. However, parking presents a significant concern, with complaints about high guest parking rates ($50/day), broken access gates, limited resident spaces, and lack of guest parking discounts. Additional maintenance issues include non-functional key fob readers, broken EV chargers, and elevator reliability problems. Staff and concierge service receive strong positive feedback for responsiveness and friendliness.

The property benefits from a strong location near Dadeland Mall, restaurants, retail, and transit access (Dadeland South Metro Rail ~300m away), with convenient highway access. Parking presents a significant concern, with residents reporting difficulty finding spaces, high guest parking rates (~$50/day), and malfunctioning gate access. Most residents praise the location's walkability and nearby amenities, though some note highway noise from proximity to US-1 and I-826.

Maintenance at this property receives consistently strong praise for quick response times and professional service. Residents report that work orders are handled promptly and with attention to detail, with the maintenance team addressing both major repairs and minor requests efficiently. The team is noted for being responsive, skilled, and dedicated to resident satisfaction.