The Retreat at

The Retreat at Lakeland receives overwhelmingly positive feedback, with residents praising responsive maintenance, friendly leasing staff, and a quiet, well-maintained community with good amenities and convenient location. A small number of residents report serious concerns including mold and moisture issues, delayed maintenance responses, dirty move-in conditions, and unresolved plumbing problems, though most residents experience timely repairs and clean facilities.

Management and leasing staff receive consistent praise for professionalism, responsiveness, and helpfulness during the application and move-in process. However, a significant minority of residents report persistent challenges with office communication accessibility, maintenance request responsiveness, and timely issue resolution. Common concerns include difficulty reaching the office by phone, delayed maintenance repairs, and undisclosed fees at move-in.

Maintenance response times and quality are inconsistent across residents. While some report quick, professional emergency repairs and same-day service, others describe months-long delays on work orders, unresponsive office staff, and incomplete repairs—particularly regarding HVAC, plumbing, and moisture issues. Mold and water damage concerns appear in multiple negative reviews with allegations of inadequate follow-through. Positive experiences highlight responsive staff and efficient AC unit replacements.

The property offers diverse amenities including two pools, gym, tennis and pickleball courts, and in-unit washer/dryer, with convenient nearby shopping and services. However, residents report inconsistent maintenance of shared spaces—pools described as dirty or frequently closed, gym occasionally unstocked, and gate security non-functional for extended periods. Common concerns include valet trash service reliability, cleanliness issues throughout the complex, and slow maintenance response times. Staff communication and responsiveness vary significantly by resident experience.

Residents report significant concerns with building maintenance and upkeep, including persistent issues with flooring, paint finishes, plumbing, and mold that are not addressed promptly. Common complaints include slow maintenance response times, pest control ineffectiveness, and poor unit cleanliness at move-in. While some residents note the complex is quiet and has appealing layout, the overall condition and responsiveness to repairs are major pain points.

The property offers convenient access to nearby shopping, groceries, gas, and restaurants, with easy highway access via I-4. Residents appreciate the quiet area and responsive staff. Parking availability is limited for some residents, and proximity to I-4 creates occasional noise concerns for those nearby.