The Marino

Marino Apartments receives overwhelmingly positive feedback, with 128 of 143 reviews rating the property favorably. Residents consistently praise the maintenance and office staff for professionalism, responsiveness, and genuine care. However, a notable minority reports persistent issues with amenity maintenance—particularly pool closures and gym equipment repairs—along with communication gaps and delayed responses to maintenance requests in some cases.

Management and staff responsiveness are highly polarized at this property. The majority of residents report professional, friendly, and accommodating office and maintenance staff who respond promptly to requests and go above and beyond to assist. However, a significant minority report serious communication failures, delayed maintenance responses (weeks to months), and unresponsive management to calls and emails, creating frustration among long-term residents.

Maintenance service quality is inconsistent, with recurring issues around AC and appliance repairs that require multiple visits or extended timeframes to resolve. While many residents report positive experiences with responsive emergency service and professional technicians, others describe persistent problems with work order follow-through, communication delays, and temporary fixes that fail within weeks. Response times for non-emergency repairs reportedly range from several days to multiple weeks.

Residents report significant challenges with amenity maintenance and management responsiveness. The pool is frequently closed for extended periods, gym equipment remains broken for months without repair, and laundry facilities are unreliable. Maintenance requests consistently experience long delays, with temporary fixes that fail to resolve underlying issues.

Reviews indicate significant concerns with building maintenance and amenity upkeep. Residents report that common amenities including the gym and pool experience frequent closures and prolonged equipment failures without notification. Physical maintenance issues, including pest infestation and uneven flooring in units, along with delayed response to maintenance requests, are recurring complaints.

The property benefits from convenient highway access to Interstate 95 and proximity to local shopping centers. The location offers good accessibility for residents' daily needs and errands.